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Eptura Knowledge Center

System requirements

Contents

System requirements for Eptura Visitor apps, supported languages, and the ability to print.

Eptura Visitor Kiosk app


Below are the requirements for the Eptura Visitor Kiosk app.

Requirements for Android
Requirements for iOS

The Eptura Visitor Kiosk app for Android requires Android 8.0 or later.

The minimum supported screen size is 8 inches.

 

The Eptura Visitor Kiosk app is compatible with the three most recent versions of iOS.

The following devices are compatible with Eptura Visitor:

  • iPad Pro 12.9-inch (4th generation)
  • iPad Pro 12.9-inch (3rd generation)
  • iPad Pro 11-inch (2nd generation)
  • iPad Pro 11-inch (1st generation)
  • iPad Pro 12.9-inch (1st and 2nd generation)
  • iPad Pro 10.5-inch
  • iPad Pro 9.7-inch
  • iPad Air (3rd generation)
  • iPad Air 2
  • iPad (7th generation)
  • iPad (6th generation)
  • iPad (5th generation)
  • iPad mini (5th generation)
  • iPad mini 4
Allow traffic to and from Eptura Visitor

Make sure traffic to and from the Eptura Visitor Kiosk app is allowed on your internal network.

Traffic to the following domains must be allowed:

  • api.proxyclick.com
  • app.Eptura Visitor.com
  • static.Eptura Visitor.com
  • kiosk.Eptura Visitor.com

Traffic to and from *.pndsn.com must be allowed for real-time updates.

Make sure to check for any firewall rules that might limit traffic to and from the app.

If traffic to or from the app is blocked, some actions will not work (e.g., activate the app or check in a visitor). An easy way to validate if your network is causing these issues is to run the app on another network to see if everything functions normally.

Supported languages
  • Arabic
  • Bulgarian
  • Chinese (Simplified)
  • Chinese (Taiwan)
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Lithuanian
  • Latvian
  • Norwegian
  • Polish
  • Portugal Portuguese
  • Romanian
  • Russian
  • Slovak
  • Slovenian
  • Serbian
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
Printing

Requirements depend on your printing method:

Printing from Android devices is not currently supported.

Proxyclick Proovr mobile app


Below are the requirements for the app.

  • The Proxyclick Proovr app for iOS is compatible with the three most recent versions of iOS.
  • The Proxyclick Proovr app for Android requires version 8 or later.

Eptura Visitor dashboard


Eptura Visitor only supports modern desktop browsers (for security and usability reasons). The latest versions of the following browsers are supported:

  • Chrome
  • Firefox - Some features might not work properly on Firefox Extended Support Release (ESR). We recommend using the latest stable version of Firefox (standard edition) instead.
  • Microsoft Edge
  • Safari

The Eptura Visitor dashboard requires an officially supported version of the operating system. 

The dashboard can be accessed on mobile devices but is not optimized (mobile-friendly). Some features might not be accessible on mobile devices.

Supported languages

The Eptura Visitor dashboard web app, determines your Company's default language, visitor, and user notifications. The following languages are supported:

  • Danish
  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Spanish
  • Simplified Chinese
  • Korean
  • Japanese
  • Portugal Portuguese
  • Slovak
  • Slovenian
  • Vietnamese
Printing from the Eptura Visitor dashboard

As printing preferences are stored in a cookie, check the security and privacy settings so cookies remain stored in the browser. Otherwise, the user must activate printing every time the cookie is deleted.

Additional information about printing from the Eptura Visitor dashboard can be found in the Print from the Eptura Visitor Dashboard article.

Eptura Visitor Outlook add-In


The Eptura Visitor Outlook add-In provides a convenient way to pre-register visitors.

The add-in supports Microsoft Outlook 2016 and above.

Unsupported clients are:

  • Outlook Web App (Exchange 2013 On-Premise)
  • Outlook for iPhone
  • Outlook for Android
Supported Languages

The Eptura Visitor Outlook add-in is available in the following languages:

  • English
  • French

 

Email Notifications


To make sure your users get their email notifications on time, make sure emails from @Eptura Visitor.com are unblocked on your servers. Timely delivery of emails is very important, especially when a visitor is waiting in the lobby.