System requirements
Contents
System requirements for Eptura Visitor apps, supported languages, and the ability to print.
Eptura Visitor Kiosk app
Below are the requirements for the Eptura Visitor Kiosk app.
Requirements for Android |
Requirements for iOS |
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The Eptura Visitor Kiosk app for Android requires Android 8.0 or later. The minimum supported screen size is 8 inches.
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The Eptura Visitor Kiosk app is compatible with the three most recent versions of iOS. The following devices are compatible with Eptura Visitor:
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Allow traffic to and from Eptura Visitor
Make sure traffic to and from the Eptura Visitor Kiosk app is allowed on your internal network.
Traffic to the following domains must be allowed:
- api.proxyclick.com
- app.proxyclick.com
- static.proxyclick.com
- kiosk.proxyclick.com
Traffic to and from *.pndsn.com must be allowed for real-time updates.
Make sure to check for any firewall rules that might limit traffic to and from the app.
If traffic to or from the app is blocked, some actions will not work (e.g., activate the app or check in a visitor). An easy way to validate if your network is causing these issues is to run the app on another network to see if everything functions normally.
Supported languages
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Printing
Requirements depend on your printing method:
- See AirPrint details Printing from the iPad via AirPrint.
- See Printing via Proxy details Printing from the iPad via Proxy.
- See SDK for Brother devices details Printing from the iPad via SDK.
Printing from Android devices is not currently supported.
Proxyclick Proovr mobile app
Below are the requirements for the app.
- The Proxyclick Proovr app for iOS is compatible with the three most recent versions of iOS.
- The Proxyclick Proovr app for Android requires version 8 or later.
Eptura Visitor dashboard
Eptura Visitor only supports modern desktop browsers (for security and usability reasons). The latest versions of the following browsers are supported:
- Chrome
- Firefox - Some features might not work properly on Firefox Extended Support Release (ESR). We recommend using the latest stable version of Firefox (standard edition) instead.
- Microsoft Edge
- Safari
The Eptura Visitor dashboard requires an officially supported version of the operating system.
The dashboard can be accessed on mobile devices but is not optimized (mobile-friendly). Some features might not be accessible on mobile devices.
Supported languages
The Eptura Visitor dashboard web app, determines your Company's default language, visitor, and user notifications. The following languages are supported:
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Printing from the Eptura Visitor dashboard
As printing preferences are stored in a cookie, check the security and privacy settings so cookies remain stored in the browser. Otherwise, the user must activate printing every time the cookie is deleted.
Additional information about printing from the Eptura Visitor dashboard can be found in the Print from the Eptura Visitor Dashboard article.
Eptura Visitor Outlook add-In
The Eptura Visitor Outlook add-In provides a convenient way to pre-register visitors.
The add-in supports Microsoft Outlook 2016 and above.
Unsupported clients are:
- Outlook Web App (Exchange 2013 On-Premise)
- Outlook for iPhone
- Outlook for Android
Supported Languages
The Eptura Visitor Outlook add-in is available in the following languages:
- English
- French
Email Notifications
To make sure your users get their email notifications on time, make sure emails from @proxyclick.com are unblocked on your servers. Timely delivery of emails is very important, especially when a visitor is waiting in the lobby.