Visitor and Host Notifications

Notifications for visitors

• Invitation email: Sent to the visitor when a visit is created. Useful to provide specific guidelines, an access code, or to attach a PDF, etc. The layout of this notification can be customized and the background and text colors can be set to your company branding.
• Visit reminder email: Sent to the visitor 4 hours before their visit.
• SMS reminder: An SMS text message can be sent to the visitor 2 hours before their visit.
• Welcome email: Sent to the visitor when they check in. Useful to provide WiFi details, contact details for the host, health and safety guidelines, etc. An agreement previously signed by the visitor can be attached.
• COMING SOON! Post-visit email: Sent to the visitor after their visit. Emails can be sent at either 1, 2, 3, 4, 8, and 24 hours after check-out.
• Prepare for visit: An email requesting information and agreements to be signed, can be sent to visitors ahead of a visit as part of the remote registration process. This is configured in Settings > Visitors > Remote registration. Learn more: Remote registration

Notifications for hosts

• Check-in notification: Sent to the host and/or assistant when a visitor checks in.
• Check-out notification: Sent to the host and/or assistant when a visitor has checked out.
• Check-out reminder: Sent to the host and/or assistant at a defined period after the scheduled check-out time, if the visitor has not checked out. Useful to remind the host to check the visitor out if they have left the building, so the emergency list can be kept up-to-date.

When notifications are enabled, users can further customize what they receive and how, from their user profile.

Learn more about these notifications below.

Email and SMS notifications sent to visitors

The invitation, visit reminder, welcome, and post-visit emails are customized from Notification settings as described below. For information about the visit preparation email that can be sent to visitors before a visit, see Remote registration.

1. From Settings > Visitors > Notifications, click Customize for the email notification you want to edit:
   1. Invitation email: Sent to the visitor when a visit is created. Useful to provide specific guidelines, an access code, or to attach a PDF, etc. The layout of this notification can be customized and the background and text colors can be set to your company branding.
   2. Visit reminder email: Sent to the visitor 4 hours before their visit.
   3. Welcome email: Sent to the visitor when they check in. Useful to provide WiFi details, contact details for the host, health and safety guidelines, etc. An agreement previously signed by the visitor can be attached.
   4. COMING SOON! Post-visit email: Sent to the visitor after their visit. Emails can be sent at either 1, 2, 3, 4, 8, and 24 hours after check-out. 
2. If you have created different visitor types, click the arrow next to the visitor type to expand the options. You can configure different settings for each visitor type. Learn more: Visitor types 
   
   Available visitor types depend on your organization's configuration.
3. Choose the settings for the selected notification type, as described below.

   Default settings for the invitation email sent to visitors

   Default settings for the visit reminder email sent to visitors

   Default settings for the welcome email sent to visitors

   Default settings for the post-visit email

Settings for visitor email notifications

Custom text

All email notifications can include custom text in the body of the email. Basic formatting tools are provided.

Good to know when editing the custom text:

• Copy and paste plain text only. Copying and pasting rich text format from applications such as Microsoft Word, is not recommended, as invisible formatting might also be copied. Always copy text from a plain text editor before adding it to the editor.
• You can add custom fields and visit data to the messages. Click the 'Variables' drop-down, and select the field to add to the message.
• Always save changes before navigating away from the settings. The editor does not automatically save changes; exiting without saving will lose any updates you have made.

Invitation email

An invitation email is sent to visitors when a visit is created. It can provide useful information such as specific guidelines, access codes, and a PDF file can be attached. The layout of this notification can be customized and the background and text colors can be set to your company branding.

The following options can be set for the invitation emails sent to visitors: Choose the host's contact details to show or hide in the email: Email Direct phone Mobile phone Personal Assistant direct phone Company main phone number QR code: Attach a unique QR code to the email. The code can be used to check-in/out at the kiosk or in combination with an Access Control System (ACS). Privacy: Choose whether to show or hide the 'Add to Calendar' option in the invitation email. Attach PDF: Upload a PDF attachment to send with the email. This is useful to send a floor plan, or directions, etc. Custom text: Enter the text to be included in the body of the email. See above: Custom text Customize the email layout Change the layout of the invitation email by dragging the different sections to new positions. Click the Preview/Customize button at the bottom of the Invitation notification settings screen to get started (next to the Save button).  On the Preview / Customize screen, click Customize Layout.   To change the layout of the Invitation email, click the blue grab dots at the top right of a section and drag it to a new location on the layout. Continue to move the sections until you achieve the desired layout. Change the background and text colors Set the background and text colors to suit your company's branding. The color of URLs and other links are not affected. At the top of the Preview/Customize screen, enter the hex code values for the background and text colors. Make sure to precede the value with ' # '. Click Save Layout when done. You can revert to the default layout at any time by clicking Reset Layout at the top.

Visit reminder email

A reminder about a visit can be sent to the visitor 4 hours before their visit. A reminder email is not sent if a visit is canceled.

The following options can be set:

• Choose the host's contact details to show or hide in the email:
  • Email
  • Direct phone
  • Mobile phone
  • Personal Assistant direct phone
  • Company main phone number
• QR code: Attach a unique QR code to the email. The code can be used to check-in/out at the kiosk or in combination with an Access Control System (ACS).
• Custom text: Enter the text to be included in the body of the email. See above: Custom text

Welcome email

A welcome email can be sent to visitors when they check in. This can be useful to provide WiFi details, contact details for the host, health and safety guidelines, etc. An agreement previously signed by the visitor can also be attached.

The following options can be set:

• Choose the host's contact details to show or hide in the email:
  • Email
  • Direct phone
  • Mobile phone
  • Personal Assistant direct phone
  • Company main phone number
• QR code: Attach a unique QR code to the email. The code can be used to check-in/out at the kiosk or in combination with an Access Control System (ACS).
• Signed agreement/NDA: Attach an agreement or NDA (non-disclosure agreement) previously signed by the the visitor.
• Custom text: Enter the text to be included in the body of the email. See above: Custom text

Coming soon! The post-visit email is expected in June 2026 Post-visit email A post-visit email can be sent to a visitor after they have checked out. From Settings > Visitors > Notifications, scroll down to Post-visit email and select either 1, 2, 3, 4, 8, or 24 hours after check-out from the Timing drop-down list. Click Customize to edit the custom text to include in the body of the email. See above: Custom text

SMS reminder

A reminder can be sent to the visitor via Short Message Service (SMS) 2 hours before the visit's start time.

Check-in notification via email and SMS

Informs hosts and/or assistants when a visitor has checked in that allows them to send a message back to reception to acknowledge their arrival or provide further instructions.

1. Click Customize to set the default options for the check-in notification sent to hosts and click Save when done.
   
   Default options for the check-in notification sent to hosts

You can set the following defaults for the check-in notification sent to hosts:

• Select the Reply buttons to display in the notification email. The reply is sent to Reception:
  • I'll be there in 5 minutes
  • I'll be there in 15 minutes
  • Let the visitor in
  • I'm not available
  • Deny visitor access
  • Send a message
• Custom text: Enter the text to be included in the body of the email. 

2. Click Email recipients to choose who to send the email notification to by default. (The default settings can be over-overridden by the user in their user profile). Options are Host and Assistant.
   
3. Click SMS recipients to choose who to send the SMS/text notifications to by default. Options are Host, Assistant, and Additional Recipients. Selecting Additional Recipients enables by default, the 'Notify me by SMS if I have been added to the recipients' option in the user's profile.
   

The defaults set here can be overridden by the user from their user profile.

Check-out notification

Informs hosts when their visitors have left the building.

1. Click Email recipients to choose who to send the email notification to by default. (The default settings can be over-overridden by the user in their user profile). Options are Host and/or Assistant.

Check-out reminder

Sent to the host and/or assistant at a defined period after the scheduled check-out time, if the visitor has not checked out. Useful to remind the host to check the visitor out if they have left the building, so the emergency list can be kept up-to-date.

1. Toggle the button to enable or disable the check-out reminder.
2. From the Timing drop-down, select the number of hours after the planned check-out to send the reminder. Options are 1, 2, 3, 4, or 8 hours after the planned check-out time.
3. Click Email recipients to choose who to send the email notification to by default. (The default settings can be over-overridden by the user in their user profile). Options are Host and/or Assistant.

Learn more

• Set defaults for the check-in and check-out notifications for individual users from User Management. Learn more: Visitor Management notifications
• Users can assign a personal assistant to receive check-in and check-out notifications for visitors. Learn more: Assign a Personal Assistant
• An email requesting information and agreements to be signed, can be sent to visitors ahead of a visit as part of the remote registration process. Learn more: Remote registration