Host Identification
About Host identification
When Host identification is enabled, visitors are asked to enter the name of their host when checking in at the Visitor kiosk. After selecting their host from the list or manually entering the host's name, the visitor continues with the check-in process. When the check-in process is complete, the host is notified by email or text that their guest has checked in.
Depending on the additional options selected, if the visitor does not know the name of their host, they can bypass the question, or if entering a host's name is mandatory, they are directed to the reception desk to complete their registration. Learn more: Host identification options
You can also specify a default recipient email address that will receive the check‑in notification when the host name entered by the visitor does not exist in the system.
Prevent employees' full names from appearing on the kiosk: When the visitor starts to type the host's name on the kiosk, all employees matching the entered text are displayed in a list, allowing the visitor to select the appropriate name. To prevent your employees' full names from showing, you can choose to only show a partial name - only their first name and first letter of their last name is then shown on the list. Learn more: Host identification options
Disable host identification when hosting an event: If you are hosting an event and the invited guests are registering on the kiosk, we recommend disabling host identification. This provides a smoother and quicker check-in process when you have many guests arriving for the same event. The setting can be enabled again after all the event guests have checked in.
How to set Host identification
To enable or disable Host identification, and set the options suitable for your kiosk, navigate to Settings > Visitors > Configure kiosk > Host identification
Host identification options
If Host identification is enabled, the visitor is asked to enter the name of their host when checking in on the kiosk. If unknown, they can tap I don't know and continue with the check-in process. However, the 'I don't know' option is not shown if Required step or Visitors can only pick a host from the list are enabled:
- Required step: If enabled, a host name must be provided - either selected from the list of names shown or entered manually. If the host's name is not known, the visitor is directed to the reception desk to complete registration.
- Visitors can only pick a host from the list: If enabled, the host name must be selected from the list of names shown. If the host's name is not known, the visitor is directed to the reception desk to complete registration.
- Display partial name of host (privacy): Enable this option to hide employees' full names from the list of names shown when the visitor starts to enter the name of their host. When enabled, only their first name and first letter of their surname are shown, i.e. Alice C.
Default recipient
- Default recipient: The email address entered here is sent check-in notifications for visitors who entered a host name that does not exist.