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Check and update your device and app versions

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Running an out-of-date app can cause unexpected issues and prevent the Eptura Visitor kiosk from functioning as expected, so this is one of the first things to check when troubleshooting an issue.

Check the app version

You can check the Android or iOS version of your device from the Kiosk list in Eptura Visitor settings.

  1. In Eptura Visitor, navigate to Settings > Visitors > Kiosk list to view details for each kiosk connected to the location. 
  2. The version of the Android or iOS device is displayed for each kiosk.
    image 1.png

Update the Android or iOS version

If a new Android or iOS version is available, follow the steps below to update your device.

Android
  1. Tap the Settings icon on the Android device.
    android settings icon.png
  2. Tap System and then System Update.
    android settings 01.png
  3. Tap Check for update to see if a newer Android version is available.
    android settings 03.png
  4. Follow the steps on the device to install an update if one is available.

When the Android version is up-to-date, follow the steps below to check and update the Eptura Visitor app from the Play Store.
iOS
  1. Tap the Settings icon on the iOS device.
    ios settings icon.png
  2. Tap General and then Software Update.
    image 3.png
  3. If an update is available, tap Download and Install.
    image 4.png

Installing an update is a two-step process of downloading and then installing the update. Follow the steps on the device to complete the process.

When the iOS version is up-to-date, rollow the steps below to check and update the Eptura Visitor Kiosk app from the App Store.

Update the Eptura Visitor Kiosk app

When the Android or iOS device software is up-to-date (see above), follow the steps below to check and update the Eptura Visitor Kiosk app.

Android
  1. Tap the Play Store icon and search for Eptura Visitor Kiosk.
    play store icon.png
  2. The button under the app displays 'Open' if the app is up-to-date, or 'Update' if an update is available. If an update is available, tap Update.
  3. When the update is complete, the button displays 'Open'. Tap Open to launch the Eptura Visitor Kiosk app.
iOS
  1. Tap the App Store icon and search for Eptura Visitor Kiosk.
    app store icon.png
  2. The button to the right of the app displays 'OPEN' if the app is up-to-date, or 'UPDATE' if an update is available. If an update is available, tap UPDATE.
  3. When the update is complete, the button displays OPEN. Tap OPEN to launch the Eptura Visitor Kiosk app.

Open the app and sign in

Following an update, you must sign in again when the app is opened. To sign in, you will need the activation code for the device. 

To find the activation code, navigate to Settings > Visitors > Kiosk list and click the Edit button for the kiosk device.

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