Visitor Identification

Visitors can check in by typing in their name: 

Disable this setting if you only want visitors to check in using their invitation or pass.

Recognize returning visitors:

Stores information about unexpected visitors on the kiosk so it can be pre-filled on subsequent visits. 

Only visible if Visitors can check in by typing their name is enabled.

If that option is disabled, the two sub-settings - Based on email / Based on 3 letters - are hidden; however, the selected options for those settings are still applied.

Based on email (more confidential):

When selected, only the visitor's email address is used to find their existing information.

If Recognize returning visitors is also enabled, the Been here before? option is added to the kiosk welcome screen. Returning visitors can tap this option and enter their email address.

If Recognize returning visitors is disabled, this option is hidden; however, the selected setting still applies to pre-registered visitors who are checking in.

💡You might need to temporarily enable Recognize returning visitors to see the option selected here.

Based on 3 letters (faster):

When selected, the kiosk searches for a matching visitor if at least 3 characters are entered.

Choose from the following two options:

• Display full name of visitor: The visitor's first name and last name are displayed on the kiosk.
• Display partial name of visitor (privacy): Only the visitor's first name and first letter of their last name is shown - e.g., Alice C.

If Recognize returning visitors is disabled, this option and its two sub-settings are hidden; however, the selected settings still apply to pre-registered visitors who are checking in.

💡You might need to temporarily enable Recognize returning visitors to see the options selected here.

Only allow expected visitors to check in:

Enable this option to prevent visitors who are not pre-registered from checking in at the kiosk.

When enabled, the visitor is shown a message inviting them to head to the reception desk. 

This option can only be enabled if the sub-setting Always create a new visit is not enabled.

When this option is enabled, the two sub-settings - Always create a new visit and Prioritize the identification of visitors with an invitation over visitors without an invitation are not applicable and are hidden.

Always create a new visit:

Enable this option to create a new visitor profile in the address book for every visit. Returning visitors are not recognized*.

*If enabling this option when existing visitor profiles already exist on the kiosk, the previously saved visitors will still be recognized. You can clear visitor profiles from the kiosk via the Visitor Address Book. Learn more: Delete visit and visitor data

This option is hidden if Only allow expected visitors to check in is enabled.

If this option is enabled, the Prioritize the identification of visitors with an invitation over visitors without an invitation option is hidden.

Any visitor profile that already exists on the kiosk will still be shown when this option is enabled - visitor profiles can be removed from the kiosk from the Visitor Address Book:

Prioritize the identification of visitors with an invitation over visitors without an invitation:

When checking in by scanning a QR code displayed on the kiosk (or printed and displayed at your location) with a mobile device, this option prioritizes which registration screen is shown on the mobile device after tapping 'Start your check-in':

When enabled, expected visitors are prioritized - the screen prompting the visitor for their email address is displayed (A). 

When disabled, unexpected visitors are prioritized - the screen prompting the visitor to enter their full details is displayed (B).

Registration screens shown on a mobile device

This option is hidden if Only allow expected visitors to check in and/or Always create a new visit are enabled.

The visitor can tap "I don't have an invite" or "I have an invite" to switch to the other registration screen.

This option applies only to the check-in process when using a mobile device.

Visitors can check in with their invitation/pass (QR code):

Allow visitors to check in using the QR code on their invitation or pass. 

When enabled, an option to Scan your invitation/pass is shown on the kiosk after tapping Check-in or Been here before?.

Recognize visitors using facial recognition:

Enables touchless check-in at the kiosk for visitors who have authorized Eptura Visitor to use their photograph for identification.

Learn more: Facial Recognition Check-in

Email: Allows the visitor to enter their email address. 

Visitor's company: Allows the visitor to enter their company name.