System requirements
ProxyClick Visitor Management iPad application
| Application | Requirements | Notes |
|---|---|---|
| ProxyClick Visitor Management |
The Proxyclick iPad app requires iOS 13.0 or later. The following devices are compatible with Proxyclick:
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Make sure traffic to and from the Proxyclick app is allowed on your internal network.
More specifically:
- Traffic to the following domains must be allowed: api.proxyclick.com; app.proxyclick.com; static.proxyclick.com; kiosk.proxyclick.com
- Traffic to and from *.pndsn.com must be allowed for real-time updates
- Please check any firewall rule that may limit traffic to and from the app
If traffic to or from the app is blocked, some actions will not go through on the iPad (e.g., activate the app or check in a visitor). An easy way to validate if your network is causing these issues is to run the app on another network and see if everything functions normally. Some admins take the iPad home to check this.
ProxyClick Visitor Management app Supported Languages
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Printing from iPad
Requirements depend on your printing method:
- See AirPrint details Printing from the iPad via AirPrint.
- See Printing via Proxy details Printing from the iPad via Proxy.
- See SDK for Brother devices details Printing from the iPad via SDK.
ProxyClick Proovr Mobile App
| Application | Requirements | Notes |
|---|---|---|
| ProxyClick Proovr |
The Proovr app for iOS requires iOS 13.0 or later. The Proovr app for Android requires version 8 or later. |
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ProxyClick Proovr Web App
Coming Soon...
The ProxyClick Dashboard
Proxyclick only supports modern desktop browsers (for security and usability reasons). This means only the latest versions of the following:
- Chrome
- Firefox
- Microsoft Edge
- Safari
Notes:
- Some features may not work properly on Firefox Extended Support Release (ESR). We recommend using the latest stable version of Firefox (standard edition) instead.
- Microsoft announced that they no longer support Internet Explorer 11 in August 2021.
Proxyclick Dashboard requires an officially supported OS. For Windows, this means Windows 7 and 10 are supported. Older versions like XP and Vista are not supported.
The Dashboard can be accessed on mobile devices but is not optimized (mobile-friendly). Some features may not be accessible on mobile devices.
ProxyClick Dashboard Supported Languages
The ProxyClick dashboard, our web app, determines your company's default language, visitor, and user notifications.
The Dashboard is available in multiple languages, such as:
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Printing from Dashboard
As printing preferences are stored in a cookie, please check the security and privacy settings so cookies remain stored in the browser. (Otherwise, the user must activate printing every time the cookie gets deleted.)
Additional information about printing from the ProxyClick Dashboard can be found on the How to Print from the ProxyClick Dashboard page.
ProxyClick Outlook Add-In
The ProxyClick Outlook Add-In provides a convenient way to pre-register visitors.
The Add-in is supported with the following versions of Outlook.
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Outlook 2016 (Click-to-Run) for Windows
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Outlook 2016 (MSI) for Windows
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Outlook 2016 for Mac
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Outlook 2013 for Windows
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Outlook on the web (Office 365 and Outlook.com)
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Outlook Web App (Exchange 2016 On-Premise)
Unsupported clients are:
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Outlook Web App (Exchange 2013 On-Premise)
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Outlook for iPhone
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Outlook for Android
Supported Languages
The ProxyClick Outlook add-in is available in multiple languages, such as:
- English
- French
However, notifications are sent in the visitor language, like the Dashboard.
Email notifications
To ensure your users get their email notifications on time, please ensure emails from @proxyclick.com are unblocked on your servers. Timely delivery of emails is very important, especially when a visitor is waiting in the lobby.