Why isn't my kiosk working?

1) Check the Eptura Visitor Kiosk app version

Check the App Store on your iPad to see what version of the Eptura Visitor Kiosk app you are using. Make sure to update the app to the most recent version if it’s not already.

On the iPad: Home page > App Store > search for 'Eptura Visitor Kiosk'

2) Check the iOS version

Check on the iPad settings to see what iOS the iPad is using. Make sure to update to the most recent version.

On the iPad: Home page > Settings > General > Software Update

For more information on how to check your app and iOS versions: How to update your app

3) Create a new kiosk

Delete and then recreate kiosks from your Eptura Visitor account through the web-based app. Reconnect the iPad using the newly generated activation code.

From your Eptura Visitor account (via web browser): Settings > Visitors > Kiosk list.

Find the kiosk that is not working, click the Edit button, then  the Delete button.

Once the kiosk has been deleted, click on the 'Add new' square.

Name a new kiosk and save

Use the new activation code to connect iPad (note: activation code from below is an example)

4) Check system requirements and network traffic

If there seems to be connectivity or data transfer issues, please confirm the following:

1. Traffic to the following domains must be allowed: api.proxyclick.com; app.proxyclick.com; static.proxyclick.com; kiosk.proxyclick.com
2. Traffic to and from *.pndsn.com must be allowed for real-time updates
3. Please check any firewall rule that may limit traffic to and from the app

More information is available here: System Requirements

5) Get in touch with support

If it doesn't seem to be working after going through all of these steps, Contact Support

Our support team may request that you activate the iPad’s logs. It doesn’t hurt to activate in advance if you are able. Instructions can be found here: Activating Logs.